{"id":3890,"date":"2023-04-13T22:07:09","date_gmt":"2023-04-13T22:07:09","guid":{"rendered":"https:\/\/susanalf.es\/?page_id=3890"},"modified":"2026-07-19T16:49:33","modified_gmt":"2026-07-19T16:49:33","slug":"terminos-y-condiciones","status":"publish","type":"page","link":"https:\/\/susanalf.es\/en\/terminos-y-condiciones\/","title":{"rendered":"T\u00e9rminos y Condiciones."},"content":{"rendered":"
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Terminos y Condiciones<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Cambios<\/b><\/p>

Si deseas solicitar un cambio, escr\u00edbeme a susanalopez.fernandez@gmail.com<\/b>, indicando el motivo de la solicitud y el n\u00famero de pedido que figura en la confirmaci\u00f3n de compra.<\/p>

Los cambios se aplican \u00fanicamente a obras originales<\/b> y podr\u00e1n realizarse por otra obra original disponible en la web. La nueva obra deber\u00e1 tener un valor igual o superior al importe abonado inicialmente. Si la obra seleccionada tiene un precio superior, el comprador deber\u00e1 abonar la diferencia correspondiente. En ning\u00fan caso se realizar\u00e1 un reembolso si la nueva obra tiene un valor inferior al importe pagado inicialmente.<\/p>

La solicitud deber\u00e1 realizarse en un plazo m\u00e1ximo de 7 d\u00edas naturales<\/b> desde la recepci\u00f3n de la obra. Una vez confirmada la posibilidad de realizar el cambio, te facilitar\u00e9 por correo electr\u00f3nico la direcci\u00f3n de env\u00edo. La obra deber\u00e1 enviarse correctamente embalada, preferiblemente en su embalaje original, para garantizar que llegue en perfectas condiciones.<\/p>

No dispongo de un punto de recepci\u00f3n para entregas en persona, por lo que los cambios deber\u00e1n gestionarse exclusivamente mediante empresas de transporte.<\/p>

Los gastos de env\u00edo derivados del cambio correr\u00e1n a cargo del comprador, salvo que la obra recibida presente alg\u00fan defecto o no corresponda con el pedido realizado.<\/p>

Una vez recibida la obra y comprobado su estado, confirmar\u00e9 la aceptaci\u00f3n del cambio por correo electr\u00f3nico y proceder\u00e9 al env\u00edo de la nueva obra. Este segundo env\u00edo ser\u00e1 gratuito para destinos dentro de la Pen\u00ednsula Ib\u00e9rica y Portugal. Para env\u00edos internacionales o fuera de estas zonas, el comprador asumir\u00e1 los gastos adicionales de transporte.<\/p>

Importante:<\/b> hasta que la obra llegue a mi estudio, ser\u00e1 responsabilidad del comprador. Se recomienda conservar el justificante de env\u00edo hasta que el proceso haya finalizado.<\/p>

Las ediciones limitadas<\/b>, al realizarse bajo demanda, no admiten cambios ni devoluciones con car\u00e1cter general. No obstante, en casos excepcionales, podr\u00e9 valorar una solicitud de cambio previa comunicaci\u00f3n por escrito.<\/p>

Las tarjetas regalo<\/b> no admiten cambios ni devoluciones.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Artwork Exchanges<\/b><\/span><\/p>

If you would like to request an exchange, please contact me at susanalopez.fernandez@gmail.com<\/b>, stating the reason for your request and your order number.<\/span><\/p>

Exchanges are available for original artworks only<\/b>. An original artwork may be exchanged for another original artwork available on the website with a value equal to or higher than the amount originally paid. If the selected artwork has a higher price, the difference must be paid by the customer. No refunds will be issued if the replacement artwork has a lower value than the original purchase.<\/span><\/p>

Exchange requests must be made within 7 calendar days<\/b> of receiving the artwork. Once your request has been approved, the artwork should be carefully repackaged, preferably in its original packaging, to ensure it arrives safely.<\/span><\/p>

Please return the artwork using a tracked courier service to the address provided by email. I am unable to accept returns in person.<\/span><\/p>

Return shipping costs are the responsibility of the customer unless the artwork arrives damaged or an incorrect item has been sent.<\/span><\/p>

Once I have received the artwork and confirmed that it is in its original condition, I will arrange shipment of the replacement artwork. Delivery of the replacement is free within mainland Spain and Portugal. For international destinations, any additional shipping costs will be the responsibility of the customer.<\/span><\/p>

Important:<\/b> the artwork remains the customer’s responsibility until it has been safely received at my studio. I recommend keeping proof of postage until the exchange has been completed.<\/span><\/p>

Limited edition artworks<\/b>, as they are printed on demand, are not normally eligible for exchanges or returns. However, I may consider an exchange in exceptional circumstances.<\/span><\/p>

Gift cards<\/b> cannot be exchanged or returned.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Terminos y Condiciones Cambios Si deseas solicitar un cambio, escr\u00edbeme a susanalopez.fernandez@gmail.com, indicando el motivo de la solicitud y el n\u00famero de pedido que figura en la confirmaci\u00f3n de compra. Los cambios se aplican \u00fanicamente a obras originales y podr\u00e1n realizarse por otra obra original disponible en la web. La nueva obra deber\u00e1 tener un […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3890","page","type-page","status-publish","hentry"],"yoast_head":"\nT\u00e9rminos y Condiciones. - susanalf<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/susanalf.es\/en\/terminos-y-condiciones\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"T\u00e9rminos y Condiciones. - susanalf\" \/>\n<meta property=\"og:description\" content=\"Terminos y Condiciones Cambios Si deseas solicitar un cambio, escr\u00edbeme a susanalopez.fernandez@gmail.com, indicando el motivo de la solicitud y el n\u00famero de pedido que figura en la confirmaci\u00f3n de compra. 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